Q: Do you have EU / UK / AU plug converter into package?
A: It is originally CN Plug. We will add a free EU / UK / AU plug
converter into package.
Q: Can you engrave Russian / Cyrillic letters?
Do you have Russian / Spanish / French / AWERTY keyboard
A: It is English keyboard layout originally. We can not engrave Cyrillic letters or change keyboard layout.
We have Russian keyboard stickers for sale.
Q: Is the Windows OS English version? Is it international version?
Can you change language into English / Russian / Spanish?
A: It is with Windows 10 Home, Chinese language pack originally.
We are not able to alter language before shipping, because all packages are sealed originally.
You can follow online instructions to alter language by yourself.
Here is a link for your information: youtube.com/watch?v=FROVsKT5Tpw
– Microsoft Windows 10 OS
Offers more powerful performance, brings you more smooth and wonderful user experience
– 15.6 inch FHD IPS Screen with 1920 x 1080 Resolution
Offers good experience for watching videos and browsing the Web
– Front Camera for Photos and Face-to-face Chat
1.0MP front camera allows you to capture memorable moments or chat with friends
– Dual Band 2.4GHz / 5.0GHz WiFi
Allows you to connect to the Web while within range of an available wireless network
– HDMI Output
You can connect the device to high-definition monitor or projector
– Bluetooth 4.1 Interface Syncs with Compatible Devices
Wirelessly transfer photos, music and other media between the computer and your Bluetooth-enabled cell phone or MP3 player, or connect Bluetooth wireless accessories
CPU: Intel Core i7-8750H/i7-9750H
CPU Brand: Intel
Graphics Capacity: 6G
Graphics Chipset: NVIDIA GeForce GTX1060/GTX 1660Ti/RTX 2060
Graphics Type: Dedicated Graphics
OS: Windows 10
Power Consumption: 45W
Process Technology: 14nm
Type: Gaming Laptop
CPU Series: Core i7
Hard Disk Memory: 512SSD
Largest RAM Capacity: 32GB (2 slots)
RAM Slot Quantity: Two
RAM Type: DDR4
Bluetooth: Bluetooth 4.1
Support Network: Dual WiFi 2.4GHz/5.0GHz
WIFI: 802.11 ac
Display Ratio: 16:9
Screen resolution: 1920 x 1080 (FHD)
Screen size: 15.6 inch
Screen type: 1080P FHD
Camera type: Single camera
Front camera: 1.0MP
3.5mm Headphone Jack: Yes
Card Reader Interface: 3 in 1
DC Jack: Yes
Microphone jack: Yes
RJ45 connector: Yes
USB Host: Yes 4 x USB 3.0
AC adapter: 100-240V
Battery Type: Polymer lithium battery
Speaker: Built-in Dual Speakers,Dolby Audio
Languages: Windows OS is built-in Chinese pack.
Backlight Type: Backlit keyboard
Package size: 41.50 x 32.00 x 7.50 cm / 16.34 x 12.6 x 2.95 inches
Package weight: 5.140 kg
Product size: 36.40 x 26.52 x 2.09 cm / 14.33 x 10.44 x 0.82 inches
Product weight: 5.000 kg
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by China Post, ePacket or EMS depending on the weight and size of the product.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.